At GuardVision, we aim to provide reliable, high-quality surveillance solutions for homes and offices. If you are not completely satisfied with your purchase, this Refund & Return Policy explains how returns and refunds are handled.
1. Return Eligibility
You may request a return or exchange within 7 days of delivery if:
- The product is unused and in its original packaging.
- All accessories, manuals, and cables are included.
- Proof of purchase (invoice/receipt) is provided.
2. Non-Returnable Items
For security and product integrity, the following items cannot be returned:
- Installed or used surveillance systems (including cameras, DVRs/NVRs).
- Software licenses and digital monitoring services once activated.
- Customized or special-order products.
- Clearance or final-sale items.
3. Defective or Damaged Products
If you receive a defective, damaged, or incorrect item:
- Contact us at info@guardvision.store within 48 hours of delivery.
- Provide your order number and photos of the product/packaging.
- We will arrange a replacement or issue a refund after verification.
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection.
- Approved refunds will be issued to your original payment method within 7–10 business days.
- Shipping and installation charges are non-refundable unless the return is due to our error.
5. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping method to ensure safe delivery.
6. Order Cancellations
- Orders can be canceled before they are shipped.
- Once shipped, you must follow the return process described above.
7. Contact Us
For assistance with returns or refunds, please contact us:
Email: info@guardvision.store
Address: 1st Floor, Manzoor Plaza, Plot 14E, Fazal-e-Haq Rd, G-6/2, Blue Area, Pakistan